novapack Store Privacy Policy

Last Updated: July 16, 2026

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Overview

At novapack Store, safeguarding your personal information is a responsibility we take seriously. This Privacy Policy describes the types of data we gather, the reasons we gather it, and the measures we apply to keep it secure whenever you browse our website or purchase from our online store. Our practices are designed to align with United States federal and state privacy and consumer protection laws.

Information We Collect

When you use our services, we may gather the following categories of personal information:

• Account & Order Data: Your name, email address, shipping address, billing address, and purchase history, which we collect when you register an account, complete a purchase, or update your novapack Store profile.
• Payment Data: Handled entirely by our PCI-DSS-compliant payment processor. novapack Store does not retain complete card numbers, security codes, or other sensitive payment authentication details.
• Usage Data: Your IP address, device type, browser type, and the pages you visit — gathered automatically through cookies and analytics tools while you navigate our platform.
• Communications: Messages, questions, feedback, or support requests you submit to us by email, contact forms, or other communication channels.

How We Use Your Information

We process your information solely for the following purposes:

• To process and fulfill your orders, including payment handling, order confirmation, shipping coordination, and delivery updates.
• To answer your customer inquiries, resolve account or order issues, and respond to feedback you submit.
• To deliver transactional and service-related emails (such as order receipts, shipping notifications, and account alerts) that are required for you to use our services.
• To study usage trends and enhance our website functionality, product offerings, and overall customer experience.
• Marketing and promotional emails are sent only when you have expressly opted in to receive them — you can unsubscribe at any time through the link included in every message, or by contacting our support team.

Sharing of Information

We do not sell, rent, or trade your personal information to any third parties for their own commercial or marketing purposes. We disclose your personal data only to trusted third-party service providers whose services are necessary to run our business, and only to the extent needed for them to carry out their contracted work on our behalf. These providers include:

• PCI-DSS-compliant payment processors that handle secure transaction processing;
• Licensed shipping and delivery carriers that fulfill and deliver your orders;
• Analytics providers, who receive only anonymized, aggregated usage data that cannot be connected back to your individual identity. Every third-party provider we engage is contractually obligated to maintain strict data protection standards and is prohibited from using your personal information for any purpose beyond the services they deliver to novapack Store.

Your Rights

All users have data protection rights aligned with their jurisdiction of residence:

• CCPA (California residents): You have the right to know what personal data we collect about you, the right to request deletion of your personal data (subject to legal exceptions), and the right to opt out of any sale of your personal data. novapack Store does not sell personal information to third parties, as noted in our Sharing of Information section.
• Other U.S. State Privacy Laws (e.g., Virginia, Colorado, Connecticut, Utah): Residents of states with comprehensive consumer privacy statutes may have comparable rights to access, correct, delete, or obtain a copy of their personal information, and to opt out of targeted advertising or sale of personal data where applicable. To exercise any of these rights, contact our support team at [email protected]. We will verify your identity and respond to your request within 30 days of receipt, in compliance with applicable data protection regulations.

Cookies

We use two categories of cookies on our website:

1. Essential Cookies: Required for core site functionality, including account login, shopping cart operation, order processing, and secure checkout. These cookies are necessary for the site to function and cannot be disabled.
2. Analytics Cookies: Used to collect anonymized data about how users interact with our site to help us understand usage patterns and improve our services. You may control or disable non-essential (analytics) cookies at any time via your browser's cookie settings. Disabling essential cookies may impact the functionality of our website and your ability to complete purchases.

Changes to This Policy

novapack Store may revise this Privacy Policy periodically to reflect shifts in our business practices, our services, or applicable legal requirements. Should we make material changes to this policy, we will notify you by email (to the address associated with your account) or by posting a prominent notice on our website at least 14 days before the changes take effect. By continuing to use novapack Store's services after any changes to this Privacy Policy become effective, you accept the revised policy. We encourage you to review this policy periodically to stay informed about how we protect your personal information.